FAQ

What is this platform for?

This platform is designed as a place to share information and get input and feedback. Projects that are currently active are shown on the homepage - each project may use a different means of engagement, whether it’s adding an idea, commenting on a proposal, voting on and prioritising projects, or completing a survey. 

How do I participate? 

You can browse and take part in most projects, although for some, but not all you will you’ll need to sign up in order to take part. This helps to maintain a community feel and ensure the legitimacy of the input. 

How can I keep informed about a project I am interested in?

If you want to receive updates about a project you have contributed to please click the follow button on the top right corner on the first page of the project. If you want to be notified about projects that could be of interest to you, choose that topic from the list of tags on the registration page when you join us.

What information can people see about me?

If you have signed up others will be able to see your name, photo and bio, if you’ve added one. You can always change these in your Settings. Often a project will allow you to take part anonymously, even if you need to be a registered user to engage in that project or phase of project. In these circumstances, your details are only visible to the system administrators, This enables us to make sure that the platform remains a safe place for all users.

Why can’t I post my input or submit a comment?

Posting, commenting and voting may be enabled only during certain times or phases of a project. In some instances, a project may only be open to contributions from a certain group of users.

If posting is currently enabled for a project, you’ll see a button that prompts you to submit a post.

How do I edit or delete my input?

If you’ve posted your input but want to make edits or delete it, you can find this option by clicking on the three small dots on the top right of the post. 

What are the community guidelines and moderation policies?

Our community guidelines are here to help ensure that the platform is a safe space for everyone to participate. Please ensure your posts are free of:

• Personal attacks, insults, abusive or discriminatory comments
• Offensive or extreme views. That includes content that attack, criticise or negatively focus on an individual or a group of people because of characteristics such as their age, disability, ethnic origin, gender identity, medical condition, nationality, race, religion, sex, or sexual orientation
• Marketing or advertising material such a promoting a particular product or service
• Copyrighted material, such as images
• Defamatory or libellous, or contains false or unproven statements
• References to cases where there are active legal proceedings
• Material that may be protected by an injunction or court order
• Material that could be confidential or commercially sensitive
• Statements that could cause personal distress or loss. This includes content that could intrude into someone’s personal grief or shock without their consent.
• Accusations to an identifiable person or organisation of wrongdoing, such as committing a crime
• References to the names of individual officials of public bodies, unless they are senior managers
• Names of family members of elected representatives, e.g. MPs, or of officials of public bodies
• Requests for someone to be given a job, or to lose their job. This includes calling for someone to resign
• Party political material

Any posts or comments that do not adhere to these guidelines may be edited or deleted, or in extreme instances, prevented from being posted. Please review our Terms & Conditions for more information. 

How do I report an offensive post?

Click on the three small dots on the top right corner of the post to report it. Please indicate the reason you are reporting the content - this will send a notification for the post to be reviewed.

Why am I having difficulty signing up or logging in?

If you’re unable to sign up, it may be because you’ve already registered with the same email address or previously received an invitation to join the platform. If you see a message that your email address is taken by a pending invite, please check your email and follow the link in the invitation to register your account. If you can’t find the invite, try looking in your spam box or request a new invitation. 

How do I reset my password?

You can always request to reset your password from the log in page. If you reset your password, a link will be sent to your email address - follow the instructions to change your password. For security reasons, the link is valid for one hour. If the link has expired, you can simply click on ‘Forgot password?’ in the log in page again to generate a new reset link.

If you didn’t receive the email, check to make sure that it’s not in your spam and that you’re sending the link to the same email address that you signed up with.

What will you do with my data?

Review our privacy policy for more information on data collection and usage. In short, we will never use your data for advertising, marketing or other types of spam.

What emails will I receive?

You may receive emails related to your account and your activity on the platform, for instance, when someone responds to one of your posts. You can control which emails you receive in your Settings. There is a section called “Notifications” where you can turn email notifications on and off.

How do I delete my account?

In your Settings there is the option to delete your account. Input that you’ve posted will remain published, but your name will be removed from the post and replaced with ‘unknown author.’ If you’d like to delete all of your input, please do so before deleting your account.