Resident Engagement Strategy

Following the consultation on the draft engagement strategy, Cabinet have agreed a new resident engagement strategy for people who live in or own council homes.

Please read the final strategy uploaded here.

You can also read

• The independent report and recommendations following our engagement
• the full cabinet report
• The equalities impact and needs assessment

The key objectives of the strategy are:

1. Deliver our legal obligations on tenant voice with a focus on meeting the Regulator of Social Housing Customer Service Standards while addressing the shortfalls identified in the 2024 inspection report. 
2. Ensure tenants and leaseholders shape, influence and direct the design and delivery of the council’s housing service and our Good Landlord Plan commitment on Stronger Voice 
3. Contribute to Southwark 2030 goals to: reduce inequality, empower people, and invest in prevention. 
4. Foster safe, supportive communities where residents feel secure and connected. 

To support us achieve this our priorities for the next 4 years will be:

1. Empowering tenants and leaseholders to shape, influence, and direct the design and delivery of landlord services. 
2. Working together to understand residents’ needs, priorities, and aspirations for their neighbourhoods and communities and collaborating to find practical solutions. 
3. Making it easier to hold our services to account 
4. Supporting community building, helping residents build relationships, networks, and thriving communities.