Southwark Repairs and Maintenance Policy

Help shape the future of Southwark's repairs service.

Tell us what matters most to you when reporting and receiving repairs.

The survey should take around 10–15 minutes to complete.

We're creating a new Repairs and Maintenance Policy that sets out the standards residents, council staff and contractors can all expect throughout the repairs process.

Whether you’ve recently reported a repair or not, we'd like to hear from you. We want to understand what matters most when repairs are reported, appointments are arranged, work is carried out and repairs are completed.

Your feedback will help us develop a policy that delivers a more consistent, fair and reliable repairs service for everyone.

Win one of three £100 gift vouchers!

As a thank you for taking part, you can choose to enter our prize draw.

Simply leave your name and email address at the end of the survey. Your contact details will only be used to administer the prize draw and won't be linked to your survey responses.

Thank you for taking the time to share your views and help shape the future of Southwark’s repairs service.